Help
Frequently asked questions
Short answers on booking, cancellation, the salon workspace, verification, payments and reviews.
- Create a client account, find a salon, pick one or more services and a slot, then confirm. You will find the booking under “My bookings”.
- Open the booking (Pending or Confirmed) and use “Cancel”. The salon can also cancel on its side. Exact rules (deadlines, fees) are shown at cancellation time.
- Sign up as a professional, create your salon workspace, add services and opening hours, then invite your team. Your public profile then appears in the directory.
- Verification lets the SalonBook team confirm that the salon is a real business. A verified salon is highlighted to clients; you submit the file from salon settings.
- Online payments and deposits are coming soon. For now, you pay at the salon, according to the professional’s terms.
- After a visit marked as honored, the client can leave a rating and a comment. The salon can reply. Public reviews help other clients choose.
- Yes. Each booking has a thread — a haircut detail, an inspiration photo, how to find the salon… You will find it on the booking page and under “Messages”.
- Some salons offer home service. If the option is available, you enter an address when booking. Only that salon can see it.
- Yes. Creating an account and booking through SalonBook is free for clients. You only pay for the service at the salon.
- From the booking page (except Pending), use “Report a problem” to open a dispute. The SalonBook team reviews the file. For anything else: support@salonbook.app.
How do I book an appointment?
How do I cancel a booking?
How do I list my salon on SalonBook?
What is salon verification?
Can I pay online?
How do reviews work?
Can I message the salon after booking?
Can I book a home visit?
Is SalonBook free for clients?
How do I report a problem with a booking?
Contact: support@salonbook.app — Address: [Adresse à compléter]